Warranty & Membership Information

We’ll match the length of the manufacturer’s warranty on any equipment installed by us, saving you from additional labor charges, when an annual Club Membership is maintained.

Terms and Conditions of Membership

Maintenance services are preformed a max of one time per 12 month period. The minimum term for Club Membership is 12 months. Refunds are not offered on the plan if cancelled early. There is no set number of maintenance tune up visits guaranteed per 12 month period. Contractor will send maintenance reminder and marketing pieces during the year, however it is the responsibility of the client to call and schedule tune up appointments. No credits are issued of unused services and unused services will not carry over past the 12 month period.

Maintenance services must be scheduled for normal business hours, and may be subject to seasonal scheduling limitations, depending on the service. Services are non-transferable, and are only redeemable for the address listed on the original purchases agreement.

One-Year “Test Drive” Warranty

If you are up-happy for any reason with your new installation and we can’t fix it, we will remove the system and refund 100% of your original investment at any time during the first year minus the cost paid to any subcontractors.

*This offer is not available for installed piping, sewer, or underground projects or installs.

1 Year Labor Warranty

We will warranty the labor on any new product that we supplied and installed for a period of one year from the date of the install. This is separate from the manufacturer labor warranty.

Customer Supplied Material Guarantee

Unfortunately we are unable to offer any type of guarantee on customer supplied material. There are literally hundreds of great brands and products out there, but we only offer guarantees on the products and materials that we supply. We only offer products and material that we’ve tested on our own homes. Further, customers will be responsible for payment on projects where the supplied product cannot completely be installed due to manufacturing defects, lack of proper material, or incompatibility.

Restrictions

All warranties are subject to proper use of the product. Abuse, negligence, or customer inflicted damage will void any and all warranties. Further, these warranties do not cover acts of God or natural disaster. Warranties are subject to full payment for the project. Failure to make full payment may limit warranty coverage. Warranties are only valid for the original purchaser and not transferable unless otherwise indicated. Warranties may be voided if code plumbing or mechanical code violations contribute to failure.

Sewer Line Spot Repair – 1 Year

We guarantee our workmanship on all sewer line spot repair projects for a period of 1 year. We guarantee that the line will not clog or fail at the point of spot repair for a period of 1 year.

Hydro-Jetting – 1 Year

Hydro-Jetting is the most effective method for removing drain clogs, roots, and grease from drain and sewer lines. We guarantee that your hydro-jetted line will remain clog free for a period of 1 year. In the event that your line cannot be covered under warranty your technician will inform you in writing.

Drain Clogs – 30 Days

Drain clogs can be a nasty mess. We guarantee that your drain clog will remain unclogged for a period of 30 days. Warranty is limited to proper clean out access and does not cover lines that have collapsed, are clogged with a foreign object, misaligned, or have been clogged due to negligence.

If drain line has roots, offsets or other issues that should be repaired, technician may notify client that the line is not covered under this warranty. Technician has the right to deem a sewer or drain line as “no warranty”.

Tank Water Heaters – 6 years / Tankless – 10-12 Years

For more information on our guarantees please contact us.

Home Water Line Replacement – 15 Years

We guarantee our workmanship for a period of 15 years on all new complete home re-pipes. If your pipes fail at any time during that period, we will repair the failure free of charge.

Underground Water & Gas Line Replacement – 10 Years

We guarantee our workmanship for a period of 10 years on all underground pipe replacement. Warranty does not cover connection point to “old” pipe.

For more information on our guarantees please contact us.